Customer Service & Ordering

ORDERING INFORMATION

DoubleSight Displays

179 W 39th St. 
Los Angeles, CA 90037
Phone: (888) 897-8869
Fax: N/A

Sales

Toll Free: (877) 896-5237 North America Only
Phone: (888) 897-8869
Email: sales@doublesight.com

Customer Service - Technical Support

Toll Free: (888) 897-8869 North America Only
Available: Monday - Friday, 9:00 am - 5:00 pm (PST)
Email: support@doublesight.com

Phone Orders

For phone orders please call us at (888) 897-8869 Mon-Fri 9am to 5:00pm PST

We are here to help you.

Orders submitted after 12pm PST will usually be processed on the next business day. Please note that delays may occur.

Sales / E-mail / Online Orders

You may place your order 24 hours a day online at www.doublesight.com

To ensure prompt processing, please email your order to : support@doublesight.com

Please include the following information when placing an email order.

1. Account name
2. Billing and shipping address
3. Purchase order number (if applicable)
4. Your name and telephone number
5. Product number / description
6. Unit of measure and quantity desired

Any incorrect information may delay delivery. For example, missing suite number, wrong zip code, change of address, etc. can cause delay delivery. If any correction is made after the package is already in transit, there will be a correction charge of $20 PER PACKAGE.

Special Orders

Case quantity purchase may be required. Special orders CANNOT be cancelled or returned.
Prepayment is required.

Back Orders

We strive to deliver all orders complete the first time. In the event that the desired product is out of stock at the time of ordering, we may back order the item upon your request and ship it as soon as it becomes available, or ship from another distribution center if applicable. Appropriate freight charges will apply.

SHIPPING INFORMATION

Shipping Information

All orders will be delivered via FedEx Ground Service and USPS . Delivery by FedEx Service is available at actual shipping cost. Weekend delivery service is NOT available. Orders received by 12:00pm will usually be shipped on the same day; however, please note that delays may occur. For AK and HI residents, USPS Priority Mail will be used instead and no free shipping promotions may be applied.

There is an address correction charge of $20 PER PACKAGE for any incorrect address given.

In the event that the package is refused or returned to us, the buyer is responsible for both the outgoing and returning shipping charges.

International Orders

For all international shipments, please contact us to place an order. Please note that all international shipments will be charged duty and tax, which must be paid to the shipping carrier at the time of delivery. Please contact your local post office for more information regarding duty and tax charges.

PAYMENT INFORMATION

Payment: We accept all major credit cards (Visa, MasterCard, American Express, and Discover). Only USD funds through a United States Financial Institute are accepted.

Payment Term: We no longer take net terms from our customers.

CREDIT CARD PURCHASES

We accept Visa, MasterCard, American Express, and Discover Charge Cards. Please have credit card number, card holder's name, expiration date, and the security code ready when placing your order.

RETURN INFORMATION

If you purchase from our website. It is a buyer action of agreement to accept our return and refund policies. Please read below. 

We can refuse any refund or return on a case to case basis. If the items are not returned within 30 days or the order is not cancelled in writing / email we will assume the order charges have been accepted and all costs of returns will be assumed by the buyer. 

1. We will ask for the invoice number and date of purchase, item number, quantity and reason for return, and provide you with a Return Authorization Number.

2. Write the Return Authorization Number on your shipping label. Return the item prepaid via USPS or Fedex, in its original packaging and original condition to:

Returns Department
Doublesight DIsplays
179 W. 39th St.
Los Angeles, CA 90037

All returns require a receipt with Return Authorization Number to be processed. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted. A minimum restocking fee of 25% will be applied to all returns. We will not accept returns after 30 days from the date of purchase. Books must be returned within 7 days from the date of the purchase. For defective products we will replace or repair based on manufacturer's policy.

When returning a merchandise which was initially offered free shipping, the amount to be refunded will be the price of the returned merchandise less the initial shipping charge.

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